International Journal of Modern Social Sciences
ISSN: 2169-9917 (online)Search Article(s) by:
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Current Issue: Vol. 7 No. 1or Keyword in Title:
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Table of Content for Vol. 7 No. 1, 2018

Supervisor Support, Co-Worker Support and Employee Retention: Developing and Testing of an Integrative Model
Muhammad Faisal Malik, Shazia Akhtar, and Imran Ghafoor
 PP. 1 - 24
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ABSTRACT: The scope of the current study is to investigate the impact of supervisor and co-worker support on the employee retention with mediating role of employee creativity and psychological empowerment. The unit of analysis for the study is individuals employed in service sector organizations of Pakistan. Total response rate of the data collection is 63%. Sample size is 378 employees of service industries. Sampling technique is convenience based and data collection method is cross-sectional. The study has its originality as an integrative model formulated with the combination of these variables has not been tested earlier specifically in service industry of Pakistan. Results of the study indicate that the support extended by the supervisor has a significant and direct relationship with employee retention with effective mediating role of psychological empowerment whereas employee creativity was not found to have any significant relationship with either of the independent variables. The Sample size is considered as a limitation. However the study revealed that organizations should encourage supervisor support and ensure formulation and implementation of employee concerned policies and procedures which will resultantly assist in employee retention. The study has its practical significance for policy makers, managers, supervisors and employees at all levels.